Prefer to Call?
(888) 655-4822 Option 2-Registrations
Technician Education and Certifcation

015-Customer Service Course *LIMITED enrollment to 50 students

  • Are you more comfortable with Condensers than Customers?
  • Would you rather talk sports with Hot Coils than sales?

Level up your Soft Skills with Steve Coscia’s Technician Customer Service and Sales Skills course, now available on the campus.

This online, 60-day, self-paced course, created by the preeminent leader in soft skills education, teaches you what you need to know to make a positive first impression and differentiate your service delivery from your competition’s.

The six lessons cover:

  •      Contractor Soft Skills overview
  •      Customer Service Superiority
  •      Customer Service Persuasion
  •      Customer Service Teamwork
  •      Customer Service Leadership
  •      Customer Service Attitude

Improve your communication skills and deliver proactive and helpful service. Learn how to communicate the advantages of Energy Efficient equipment, and how routine maintenance of this equipment will benefit the customer’s wellbeing. Learn about the Halo Effect, the Two-Second Pause, the importance of balancing Expertise and Empathy, and how subtle technician behaviors such as parking a truck and documenting service details can make or break a business relationship.  

Technical career advancement has more to do with attitude than technical ability. Watch videos of real situations and learn from explanations of how to satisfy real customers. Discover the secrets of strengthening your customer relations and adding value to every service call.  You’ll have access to our subject matter expert instructors throughout your course enrollment, and are encouraged to contact them with any questions you have as you are working through the material.

The Customer Service and Sales Skills course is recognized for 9 hours of continuing education for NATE certified technicians, and BPI recognized for 4.5 CEUs. There are no prerequisites and no textbook is needed.

Enroll today and get started tomorrow!

If you have further questions, please call or email our Registration team. The enrollment registration form also contains additional information.

For experienced Southern California area technicians, the ItsAboutQ program provides no-cost training leading to sponsored technician certification.

NATE technician certification is widely required and increasing each year. The skills gap of today’s technicians is dramatically increasing. Technician capabilities have not kept up with technology advances.

  • This program is a not a cram course to get-you-through-the-exam.
  • HVACR trade persons living or working in the Southern California Edison and San Diego Gas & Electric service areas generally qualify for the program.
  • The program is offered at no cost to professionals looking to increase their skill levels through an online self-directed program with the discipline to complete the pathway requirements.

ItsAboutQ can help you establish a training program that takes your technicians at any level to the next step. We hear from Employers constantly wondering where all of the qualified technicians have gone. There are two answers to that question:

  • Only the same underqualified technicians are working in the industry. With technology constantly becoming more sophisticated, the answer is that technicians have made little to no effort to stay formally up to date, instead relying on a combination of luck and changing parts.
  • More people are leaving and retiring from the industry at a time when technology advances have forced higher levels of preventative maintenance requirements and technical skill.

ItsaboutQ is a natural choice given our massive first-time pass rate to bring you up to NATE, BPI, or HVAC Excellence certified technician standards. As states and energy utilities have negatively focused on underqualified technicians performing services for their rebate and optimization programs, the industry wide demand for certification has increased exponentially.

  • Building owners now aggressively seek out the money saving optimization and rebate programs aiming to reduce their operating expenses. If you are not certified, your might find yourself locked out from working on these projects.
  • California Utility Ratepayers fund the Tuition Assistance Program under the auspices of the California Public Utilities Commission. That means that most proficiency levels of Heating and Air Conditioning training, with NATE certification, is free to qualified technicians in Southern California.

How it Works:

  •  Technicians first take a technical core skill assessment (TCA) that leads to a professional development plan. The TCA identifies weak areas or knowledge gaps. The professional development program provides educational opportunities designed precisely to fill these gaps and to augment the technician’s essential skills in electrical, the refrigeration cycle, airflow and more.
  • Upon successful completion of the training opportunities outlined in the professional development plan, a prepaid exam voucher is issued to the technician, and an exam proctor is scheduled. An exam proctor sits with you while you take the exam either individually or in a group of exam takers.
  • It is time to sit for the NATE exams. A complimentary subscription to TekAssist classes provides an opportunity to brush up on your testing skills before the scheduled NATE exam.

Train from the convenience of your home or office. All self-directed training is taken online. Enjoy a 90% plus first-time pass rate on the NATE exams. The proven high pass rate for first time examinees makes this program a natural and confident choice.

Ready to Enroll?

Complete this registration form. Student Services will be in contact with you, within 1 working day with further directions.

Schedule a LIVE Demonstration and Consultation

Employers: Select this buttom if you would like to schedule a one-on-one demo and consultation with our student registrars.