- Are you more comfortable with Condensers than Customers?
- Would you rather talk sports with Hot Coils than sales?
Level up your Soft Skills with Steve Coscia’s Technician Customer Service and Sales Skills course, now available on the ItsAboutQ.net campus.
This online, 60-day, self-paced course, created by the preeminent leader in soft skills education, teaches you what you need to know to make a positive first impression and differentiate your service delivery from your competition’s.
The six lessons cover:
- Contractor Soft Skills overview
- Customer Service Superiority
- Customer Service Persuasion
- Customer Service Teamwork
- Customer Service Leadership
- Customer Service Attitude
Improve your communication skills and deliver proactive and helpful service. Learn how to communicate the advantages of Energy Efficient equipment, and how routine maintenance of this equipment will benefit the customer’s wellbeing. Learn about the Halo Effect, the Two-Second Pause, the importance of balancing Expertise and Empathy, and how subtle technician behaviors such as parking a truck and documenting service details can make or break a business relationship.
Technical career advancement has more to do with attitude than technical ability. Watch videos of real situations and learn from explanations of how to satisfy real customers. Discover the secrets of strengthening your customer relations and adding value to every service call. You’ll have access to our subject matter expert instructors throughout your course enrollment, and are encouraged to contact them with any questions you have as you are working through the material.
The Customer Service and Sales Skills course is recognized for 9 hours of continuing education for NATE certified technicians, and BPI recognized for 4.5 CEUs. There are no prerequisites and no textbook is needed.
Enroll today and get started tomorrow!